Dive into the four areas that are needed to break the cycle of learned helplessness and gain a better understanding passenger needs and wants.
Round Trip is your weekly roundup of what’s been happening in the passenger experience and airline ancillary revenue space. Here are the top stories from this past week: SWISS to Issue Tablet Devices to All Cabin Crew Swiss International Airlines announced that all of its 3500 cabin crew members […]
Inflight sales have been notoriously difficult for airlines to maximize. It’s hard for customers to want to make additional purchases after they have paid a hefty fee for their ticket, paid for their checked bag, and potentially paid to get just a few inches more of leg room.
You’d be hard pressed to find a brand that didn’t care whether or not their customers remained loyal. After all, the more customer loyalty you have, the better you can predict your revenue year over year making planning easier and, ultimately, insights into how to nab more loyal […]