Features Overview

With Guestlogix’s robust feature set, you’ll find everything you need and more to transform your onboard retail operations.

Operations

  • Inventory

    • Create Cart Plans for specific tails or broader coverage areas.
    • Sync with catering company to provide access to cart plans.
    • Manage seals end-to-end from warehouse to onboard and back.
  • Catalogue

    • Add any type of product or service: food and beverage, comfort items, duty free, virtual goods (e.g., priority boarding), destination-based products, rentals, etc.
    • Specify Cabin Class for items
  • Payments & Taxes

    • Easily manage complex duties and taxes for global customers
    • Define single or multiple taxes by various geographical and coverage areas
    • Associate to tax groups / tax types
    • Include taxes in price
    • Specify acceptable payment types
  • Import Feeds

    • Flight schedule, crew list, products, price list, port info, packing plan, and more.
  • Inventory Reconciliation

    • Full inventory reconciliation based on flight route beginning at warehouse to onboard and back.
    • Ability to auto-reconcile or manually reconcile inventory and seals and change status for further review as required and raise follow-up on discrepancies.
  • Cash Reconciliation

    • Full cash reconciliation based on sales and deposits reported onboard.
    • Ability to auto-reconcile or manually reconcile cash and change status for further review as required and raise / follow-up on discrepancies.

Marketing

  • Campaigns

    • Create campaigns for custom date ranges
    • Choose a markdown or combo promotion type
    • Specify a promotion zone of destination airports
    • Define a coverage area for your promotion by Flight Types, origin, destination, day of the week, and time of day.
    • Set promotions for pre-orders or inflight purchases
    • Promotions can be targeted to specific blends of Cabin Classes and sales channels
  • Personalization

    • Target return flyers based on their previous purchases
    • Optimize messaging based on information gained from social media through passenger app
  • Analytics & Machine Learning

    • See what campaigns resonate with your passengers
    • Receive optimized suggestions of campaigns to run (the when, where, and what) based on passenger data
    • Get a better understanding of what is packed on flights vs. what is being sold
    • Predict how to pack flights more efficiently
  •  Upgrades

    • Create unique upgrades for passengers, like priority boarding.

Application

ios and android

 

 

  • Easy sign on

    • SSO makes it easy to quickly sign into the application.
  • Flight details

    • Flight details are automatically synced into the app.
  • Crew messages

    • Receive messages from onboard or on-ground crew members to stay in sync
  • Detailed Home Screen

    • Get an at-a-glance look of the day on the home screen including trip, location, weather, etc.
  • Simple Flight Open & Close

    • Open and close your flights faster than before with easy inventory checks
  • SDK Restful API

    • Integrate our POS capabilities into your mobile app via our API/SDK

Order Taking

  • Detailed Catalogue

    • Add product images and details.
  • Item Stock Out

    • Quickly make note of items that are out of stock on your cart or galley
    • Track how many people ask for an item after it’s stocked out
  • Cart view

    • Easily see and manage what a customer has already ordered
  • Promotion Pop Ups

    • Get alerts of ongoing promotions once you add certain items to the cart – no need to memorize promotions!
  • Inventory Aware

    • Communicate easily between the front, middle, and back of the plane

Passenger Self-Serve Orders

  • Seat view

    • See where your passengers with requests are seated
  • Passenger details

    • Get a quick view of what each passenger has ordered
    • Passenger information imported from their connected social account including name and photo
  • Delivery Tracking

    • Mark off when orders are delivered to avoid confusion
  • Filter orders

    • Filter by order type (e.g., drink, duty-free, or meal)
  • Search

    • Search for passenger requests by name or seat number

Payments

  • Accept Multiple Forms of Payment

    • Secure credit card payments, Cash, Apple Pay, WeChat, Alipay, Loyalty Points, Vouchers/Coupons
  • Multiple Currencies

    • Accept multiple currencies onboard
  • Discounts & Complimentary Items

    • Easily compliment items or entire orders in just one tap
    • Add reason codes for complimentary items (e.g., voucher, flight delay, passenger birthday, etc.)
  • Split Payments

    • Split order payments between multiple cards, loyalty points, vouchers, cash, or multiple currencies
  • Connectivity

    • Works in all states – internet connection or not
    • Checks & balances with validating card including credit card black lists
    • Scheduled retries with cards with a historical fail rate of less than 2%
  • End-to-End Processing

    • Guestlogix processes your payments from end-to-end. If you already have a preferred processor, there’s no need to switch.
  • Receipts

    • Email or print receipts (dependent on hardware)
  • Process Refunds

  • Recommended Hardware

    • iOS/Android
    • IPC Sleeve
      Magtek Swipey
    • Anywhere Commerce – Walker C2X

Application

ios and android

 

 

  • SDK Restful API

    • Integrate our functionality into your currently existing mobile apps
  • Sign on options

    • Let passengers easily sign into the app with email or social credentials
  • Add Flight Info

    • For faster service, passengers can add their info before boarding
  • Catalogues

    • Default: Passengers can view a default catalogue of what’s typically available onboard
    • Specific Flights: Passengers can see what items or promotions are available for their specific flight
  • Ordering

    • Pre-order food to be delivered on the plane, virtual goods to enhance experience, comfort items, or more.
    • Order from personal device while on board.
  • Order Status

    • See notification for approved order, service window for delivery, order out for delivery, or canceled order.
  • History

    • View past flights and orders.
  • Service Ratings

    • Gather net promoter score data with a simple service rating survey after each order.
  • Profile

    • Store payment information for faster purchases and allow notifications to alert for deals and purchase updates.

Payments

  • Pre-Pay with Credit or Loyalty Card

    • Pay In Flight
  • Frictionless Payment

    • Stored information makes it easier for customers to pay in advance or onboard
  • Payment on Delivery

    • Hold on amount when ordered, charged when delivered

Payment Reports

    • Payments collected from onboard sales
    • Tax report
    • Coupons report
    • Cash discrepancy
    • Transaction report
    • Payment types

Inventory Reports

    • Show inventory status including opening, depletion due to sales, and closing counts
    • Stock out: show what items were requested and out of stock
    • Inventory discrepancy
    • Seal discrepancy
    • Rental items
    • Wastage

Sales Reporting

    • Compliment report
    • Best Time of Day/Week/Month
    • Revenue
    • Promotions/Campaigns

Route Reporting

    • Most profitable routes
    • Least profitable routes
    • Most & least profitable products
    • Benchmarking

Customer Satisfaction

    • Happiest Customers by Demographic
    • Happiest by Route
    • Loyalty
    • Customers by demographic

Crew Reports

    • Sales
    • Service Time
    • Commissions

Device Reports

    • Devices in the field
    • Last Synced

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