Guestlogix Features | Airline Commerce Platform

Operations

Inventory

Create Cart Plans for specific tails or broader coverage areas.
Sync with catering company to provide access to cart plans.
Manage seals end-to-end from warehouse to onboard and back.

Catalogue

Add any type of product or service: food and beverage, comfort items, duty free, virtual goods (e.g., priority boarding), destination-based products, rentals, etc.
Specify Cabin Class for items

Payments & Taxes

Easily manage complex duties and taxes for global customers
Define single or multiple taxes by various geographical and coverage areas
Associate to tax groups / tax types
Include taxes in price
Specify acceptable payment types

Import Feeds

Flight schedule, crew list, products, price list, port info, packing plan, and more.

Inventory Reconciliation

Full inventory reconciliation based on flight route beginning at warehouse to onboard and back.
Ability to auto-reconcile or manually reconcile inventory and seals and change status for further review as required and raise follow-up on discrepancies.

Cash Reconciliation

Full cash reconciliation based on sales and deposits reported onboard.
Ability to auto-reconcile or manually reconcile cash and change status for further review as required and raise / follow-up on discrepancies.

Marketing

Campaigns

Create campaigns for custom date ranges
Choose a markdown or combo promotion type
Specify a promotion zone of destination airports
Define a coverage area for your promotion by Flight Types, origin, destination, day of the week, and time of day.
Set promotions for pre-orders or inflight purchases
Promotions can be targeted to specific blends of Cabin Classes and sales channels

Personalization

Target return flyers based on their previous purchases
Optimize messaging based on information gained from social media through passenger app

Analytics & Machine Learning

See what campaigns resonate with your passengers
Receive optimized suggestions of campaigns to run (the when, where, and what) based on passenger data
Get a better understanding of what is packed on flights vs. what is being sold
Predict how to pack flights more efficiently

Upgrades

Create unique upgrades for passengers, like priority boarding.

Application

Easy sign on

SSO makes it easy to quickly sign into the application.

Flight details

Flight details are automatically synced into the app.

Crew messages

Receive messages from onboard or on-ground crew members to stay in sync

Detailed Home Screen

Get an at-a-glance look of the day on the home screen including trip, location, weather, etc.

Simple Flight Open & Close

Open and close your flights faster than before with easy inventory checks

SDK Restful API

Integrate our POS capabilities into your mobile app via our API/SDK

Order Taking

Detailed Catalogue

Add product images and details.

Item Stock Out

Quickly make note of items that are out of stock on your cart or galley
Track how many people ask for an item after it’s stocked out

Cart view

Easily see and manage what a customer has already ordered

Promotion Pop Ups

Get alerts of ongoing promotions once you add certain items to the cart – no need to memorize promotions!

Inventory Aware

Communicate easily between the front, middle, and back of the plane

Passenger Self-Serve Orders

Seat view

See where your passengers with requests are seated

Passenger details

Get a quick view of what each passenger has ordered
Passenger information imported from their connected social account including name and photo

Delivery Tracking

Mark off when orders are delivered to avoid confusion

Filter orders

Filter by order type (e.g., drink, duty-free, or meal)

Search

Search for passenger requests by name or seat number

Payments

Accept Multiple Forms of Payment

Secure credit card payments, Cash, Apple Pay, WeChat, Alipay, Loyalty Points, Vouchers/Coupons

Multiple Currencies

Accept multiple currencies onboard

Discounts & Complimentary Items

Easily compliment items or entire orders in just one tap
Add reason codes for complimentary items (e.g., voucher, flight delay, passenger birthday, etc.)

Split Payments

Split order payments between multiple cards, loyalty points, vouchers, cash, or multiple currencies

Connectivity

Works in all states – internet connection or not
Checks & balances with validating card including credit card black lists
Scheduled retries with cards with a historical fail rate of less than 2%

End-to-End Processing

Guestlogix processes your payments from end-to-end. If you already have a preferred processor, there’s no need to switch.

Receipts

Email or print receipts (dependent on hardware)

Process Refunds

Recommended Hardware

iOS/Android
IPC Sleeve
Magtek Swipey
Anywhere Commerce – Walker C2X

Application

SDK Restful API

Integrate our functionality into your currently existing mobile apps

Sign on options

Let passengers easily sign into the app with email or social credentials

Add Flight Info

For faster service, passengers can add their info before boarding

Catalogues

Default: Passengers can view a default catalogue of what’s typically available onboard
Specific Flights: Passengers can see what items or promotions are available for their specific flight

Ordering

Pre-order food to be delivered on the plane, virtual goods to enhance experience, comfort items, or more.
Order from personal device while on board.

Order Status

See notification for approved order, service window for delivery, order out for delivery, or canceled order.

History

View past flights and orders.

Service Ratings

Gather net promoter score data with a simple service rating survey after each order.

Profile

Store payment information for faster purchases and allow notifications to alert for deals and purchase updates.