Guestlogix - Product Overview

A Powerful Personalization Platform

The Guestlogix travel commerce platform enables airlines to significantly increase ancillary revenues while improving traveler satisfaction across their entire journey.

Powered by AI and machine learning, Guestlogix incorporates digital concierge services into an airline's mobile and web channels, delivering highly relevant, personalized information and offers to travelers. With an extensive marketplace of bookable content, ancillary revenue teams can offer the products and services travelers are looking for at every phase of their journey, from planning through to the end of their trip.

ADMIN

Analytics | Insights
Config & Management

Recommendation Engine
Time | Flight | Geolocation Weather | Traveler Information

Digital Concierge
Near real-time booking Payment / Fulfilment Itinerary Management

Content Marketplace
Single Connection to 1st and 3rd Party Content / Suppliers

AIRLINE
Buy on Board | Duty Free Priority Boarding | Lounges Existing Suppliers

GROUND TRANSPORT
Car | Taxi | Transfers

AIRPORT
Parking | Retail
3rd Party Lounge Accesss

GDSs
Global Distribution System

PARKING
On and Off Prem

EVENTS

TOURS & ACTIVITIES

DINING

ACCOMODATIONS

Features and Benefits

Machine Learning driven recommendation engine

Increase attachment rates as our recommendation engine serves up personalized, relevant offers to your passengers. Personalized recommendations simplify purchase decisions and delight travelers, ultimately improving traveler experience.

Out of the box, our recommendation engine provides context-based recommendations using data points including geolocation, time, weather, and flight information. Our algorithms then combine this data with traveler information such as previous purchases and ratings, while cross analyzing with similar users to effectively recommend high-converting product. Using timely notifications, personalized offers are presented to passengers to explore and purchase throughout their journey.

Digital Concierge

Drive ancillary revenue beyond the booking path by participating in the full travel journey from researching and planning to booking, traveling, and experiencing. The all-in-one app experience combined with timely personalized offers keeps travelers constantly engaged and interacting throughout the trip, ultimately increasing attach rates and loyalty.

At any moment in their trip, travelers are able to browse destinations & content, save content to their wishlist, purchase products and services and review their itinerary of purchases. Every interaction enables our machine learning recommendation engine to further tailor the suggested offers.

1st and 3rd Party Content Marketplace

Augment your 1st party products and content by connecting to a marketplace of over 1,000 suppliers through just one integration point instead of working with 1,000s of APIs on your own. Introduce your existing suppliers to our recommendation engine, increasing exposure and attach rates for everyone. Have access to both high demand and highly unique products and services that enable worldwide destination coverage across the entire traveler journey.

Our constantly growing marketplace is curated internally and includes 500,000+ products and services from 3rd parties spread across 150+ countries.

Fulfillment and Payment

Our end to end solution let’s you transact and fulfill orders at every stage of the travel journey. Analyze and build insights from transaction data without the work of processing payments. Feel safe knowing payment data is secure and that customer service is handled.

Whether fulfilling card present or not present transactions in the air or on the ground, our PCI compliant platform enables frictionless payment to help drive the highest attachment rates. All orders are purchased, processed, delivered and settled through our platform, while the administration console provides visibility into all transactions. Our platform is safe, secure and delivers as ordered.

Quick to Deploy

Guestlogix provides an end to end ancillary revenue solution and personalization engine that you can get up and running fast, i.e., in days and weeks not months and years. Built by developers for developers, we let you bypass lengthy IT wait times and bring innovative ancillary revenue opportunities to market quickly across any of your channels:

White label app

Our pre-built, lightweight Android and iOS app can be themed, branded and shipped within a day.

SDKs

Our plug-and-play solution is pre-built with a fully featured UI Kit, app flows, and a payment module to get you up and running in as little as 30 minutes.

Webview

Included responsive views are optimized for web/mobile web visitors on any device and can be embedded as an i-frame or a stand-alone landing page.

APIs

Our platform plugs into yours for deeper functionality. Perfect for airlines with a mature mobile system who want to add new functionality quickly.

Ancillary and Retail Expertise

Guestlogix is not only a technology partner; we provide seasoned guidance from a team of retail experts at no additional cost. Our Customer Success team acts as an extension of your team, bringing the right type of skills and experience to your deployment of the Guestlogix solution.

Support

Airlines can access Customer Success through toll free phone, email and chat support. Our self-serve knowledge base is also available to answer questions 24/7.

Training & Implementation

A dedicated Success Engineer works on-site to plan, train, and implement the Guestlogix solution in partnership with you, taking the burden off often over-extended IT teams.

Expert Guidance

Our expertly trained and metric driven Customer Success Managers stay with you throughout your entire journey, ensuring that ancillary revenue targets are not only met, they are exceeded.

Platform Overview